Cancellation & refund policy
Cancellation & Refund Policy
Mahuma – Kaya Dalakochi 34
Phone: +5999 661-7007
At J&I Services Car Rental, we understand that travel plans can change unexpectedly. We strive to offer a flexible cancellation policy that provides our customers with peace of mind and convenience. Please take a moment to review our cancellation policy outlined below:
1. Cancellation Timeframe
● Cancellations made at within or less then 72 hours before the scheduled pickup time are NOT eligible for a full refund.
● Cancellations made at least 72 hours before the scheduled pickup time are eligible for a full refund.
● Cruise Passenger / Cruise Terminal Only:
Cancellations made at least 24 hours before the scheduled pickup time are eligible for a full refund. Full refund if the cruise is canceled or the ship misses/skip the port.
● If you tested positive before or during your cruise, a full refund will be provided with valid proof of a covid test.
2. No Shows
● In the case of a no-show (failure to pick up the vehicle without prior cancellation), the full rental amount will be charged.
3. Cancellation Process
● To cancel a reservation, please contact our customer service team directly via phone or email, providing your reservation details and the reason for cancellation.
● A confirmation of your cancellation will be provided, along with any applicable refund information.
● Refunds for eligible cancellations will be processed within a reasonable timeframe.
● All refund will be issued to the original payment method used during the reservation process.
● Please note that it may take a up to 15 business days for the refunded amount to reflect in your account, depending on your bank or credit card provider.
We highly recommend that you review our cancellation policy at the time of booking and contact our customer service team if you have any questions or concerns. We are here to assist you and ensure a seamless car rental experience.
– Thank you for choosing J&I services –
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Mon: 8am – 6pm
Tue: 8am – 6pm
Wed: 8am – 6pm
Thur: 8am – 6pm
Fri: 8am – 6pm
Sat: 8am – 6pm
Sun: 8am – 6pm